Hi again Brent

Yep I'm sure this was the problem. Really really ticks me off that they feel that way.
If they were looking for a new washer they wouldn't hesitate to shop around - right ? Who do they think they are anyway !!!!
I have to stop here cause I'mm getting all riled up.

I'd be happy to find a rheumy without the attitude - one who is caring, communicative and helpful - I know there are some out there somewhere

Glad your situation had a happy ending Brent

Maggie